Membership Management

Your ROWE membership, explained. Say It Once gives you access to the AI guide that accompanies Castles Want Queens, Not Princesses. This policy explains what your membership includes, how renewal works, and what happens when you cancel or request a refund.

Your membership at a glance

• $15 USD per month, plus any applicable taxes, renewing monthly until canceled.
• A complimentary digital copy of the book when you join.
• A limited AI usage allowance; membership is not unlimited chatbot use.
• Cancel before your next renewal is processed to stop that charge, with no cancellation fee.
• After cancellation, chatbot access continues through your current paid period, subject to the allowance.
• Your first membership payment has a three-day (72-hour) full-refund window, once per customer.
• Accidental renewals may be refunded in full when requested within 72 hours of the charge and paid AI features have not been used during the renewed period.

What is included

Membership provides personal access to Say It Once and the complimentary book described in the offer. The book is included when you join; it is not a new physical shipment or a new book purchase each month. The standalone book is also available separately as a one-time purchase and does not enroll you in the membership.

Say It Once is an AI educational guide, not a conversation with the author, therapy, or an emergency service. Its answers can be incomplete or incorrect and do not guarantee a relationship outcome.

Monthly billing and renewal

Your subscription automatically renews at $15 USD per month, plus applicable taxes, until canceled. The recurring charge is disclosed at checkout. Review your subscription information for your next scheduled billing date and use the management link associated with your purchase to make changes.

A membership purchase is not a free trial unless a specific offer expressly states otherwise. Material changes to pricing or benefits require advance notice and any consent required by law; they do not apply retroactively to a paid period.

Your AI allowance

Membership includes a limited allowance for AI responses. The number of responses varies with the length and complexity of requests. The allowance resets at the beginning of each calendar month in UTC, rather than on your subscription billing anniversary.

If you reach the allowance, new AI responses pause until the next reset. Your saved notes remain available. There are no automatic usage-overage charges. An allowance reset does not restart a refund window or extend your paid subscription period.

Managing or canceling your membership

Open the subscription-management link associated with your purchase to review your subscription and the management options available for your plan. If you cannot access the link or need assistance, email support@blairrowe.com using your purchase email or include your order number.

To avoid the next renewal charge, cancel before that renewal is processed. There is no cancellation fee. If a charge has already been processed, the refund rules below explain your options.

Deleting the app, signing out, unsubscribing from marketing emails, or deleting your account does not itself cancel recurring billing. Use the subscription-management link or contact support to stop renewals.

What happens after cancellation

Cancellation stops future renewals. You can continue using paid chatbot features until the end of the current paid subscription period, subject to the included allowance. When that period ends, paid chatbot access ends. If the relevant payment is refunded, access for that refunded period may end sooner.

Canceling does not automatically delete your saved records. Available record-retrieval, export, and deletion controls are separate from paid AI access. An export is a copy of your records, not a working copy of the chatbot or continued membership access. Privacy requests can also be made through support.

Pauses and payment problems

If your subscription shows as paused, or a payment fails, check its status and available options through your subscription-management link or contact support. Do not assume a pause is the same as cancellation. Ask support to confirm what applies to your billing and access before resuming or making changes.

An unsuccessful payment may interrupt access. Contact us if you believe a charge or access decision is incorrect.

Membership refunds

For your first membership payment, request a full refund within three days (72 hours) of the initial charge. This introductory guarantee applies once per customer and does not restart when you rejoin. You do not need to submit exercises, demonstrate results, or share private conversations. We do not deduct the complimentary book's standalone price from an eligible membership refund.

For an accidental renewal, request a full refund within 72 hours of the renewal charge if you have not used paid AI features during the renewed period. Logging in only to manage billing, cancel, get help, or exercise privacy rights does not count as paid AI use.

Cancellation and a refund request are separate. If you want both, tell us both. We do not ordinarily provide partial refunds for unused days or unused AI allowance. Billing errors, paid services not supplied, and remedies required by law are handled separately from these discretionary windows.

Read the Refund Policy for the full conditions, how to request a refund, and how it is returned to your payment method.

Your complimentary book

The complimentary book has no separately paid price or separate cash redemption value. You may keep an already downloaded copy for personal use. Sharing download links, reselling, or redistributing the book is not permitted. Keeping the book does not provide continuing paid chatbot access.

Need a hand?

Email support@blairrowe.com with your purchase email or order number and tell us what you need help with. Please do not send passwords, sign-in codes, full payment-card details, or private conversations.

This policy should be read together with the Terms of Service, Refund Policy, and Privacy Policy. The Terms identify the business operating ROWE. Nothing in this policy limits rights that cannot lawfully be excluded.